Enrollment Support Specialist

• - Enrollment
• Winter Park, FL, USA
• 18.00 - 20.00
• Hourly
• Full Time
• Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO

Purpose: 

The role of an Enrollment Support Specialist is to assist Los Angeles Film School students with activation and registration processes post enrollment. Post enrollment processes include document collection and providing accurate enrollment information. This role will challenge individuals to think critically in order to provide outstanding customer service while playing a crucial role in support of admissions and financial aid staff. Enrollment Support Specialists should have a high-level understanding of admissions processes, guidelines and regulations as well as the ability to demonstrate being a subject matter expert on activation processes. Enrollment Support Specialists will be expected to meet with leadership on a weekly basis to communicate trends, obstacles and needs.

Essential Duties and Responsibilities: (Those that must be performed with or without an ADA Accomodation)

• Review and accept a high volume of required paperwork and documentation, such as high school transcripts, government issued photo ID, Proof of Graduation, Enrollment Agreements and other various forms needed to complete the activation process

• Maintain a minimum enrollment to enrolled-trial period gross conversion rate for all assigned students

• Maintain high level of student outreach attempts and minimum standards as set by leadership

• Audit individual workflows daily utilizing financial aid resources (NSLDS, COD, CPS) with a focus on assisting enrolled students in navigating activation hurdles and overcoming financial aid obstacles

• Assist in meeting and exceeding monthly, quarterly, and annual departmental objectives

• Ensure adequate phone coverage through schedule adherence

• Promote and practice clear and responsive communication within the team, department, and organization

• Facilitate cross-departmental communication for optimal workflow and superior student service

• Refer new students and parents to appropriate resources as needed

• Respect the privacy of students and maintain the privacy of student records and information

• Maintain team compliance with internal Los Angeles Film School policies and external policies

• Perform other duties as assigned

Other Responsibilities: Perform other duties as assigned

Supervisory Responsibilities: none

Competencies/Knowledge/Skills/Abilities: Time Management, organization, good communicator

Education and/or Experience: Higher Education experience preferred

Certificates, Licenses, Registrations:  Bachelors degree preferred

Computer Skills: Must becomfortable with navigating standard email systems, internal computer storage systems, and able to conduct basic troubleshooting as needed. Proficient with Microsoft products, and Google Sheets.