Admissions Representative

• - Admissions
• Los Angeles, CA, USA
• 27.00
• Hourly
• Full Time
• Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO

Purpose:

Admission Representatives are responsible for identifying qualified applicants for admission to The Los Angeles Film School. Admissions Reps provide applicants with information about our school and degree programs, guiding potential students through the application process; all while operating in compliance with state and federal accreditation and institutional policies, and within the parameters of ethical codes of conduct. Admissions Reps immerse themselves with a high volume of conversations with prospective students in response to program inquiries. In addition, Admission Representatives follow up with potential students securing the necessary paperwork for student files prior to enrollment, and promptly answer all questions to ensure an elevated level of customer service and student satisfaction.

Essential Duties and Responsibilities: (Those that must be performed with or without an ADA Accommodation)

1. Behave as a Los Angeles Film School ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.
2. Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission to the college.
3. Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients.
4. Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines.
5. Accurately update student records, dialer dispositions, and other vital pieces of the team workflow.
6. Assist students directly as they progress from enrollment through registration.
7. Proactively interact with members of Admissions, Financial Aid, Student Advising and Faculty.
8. Participate in on-campus monthly registration, orientation events and other events.

Non-Essential Duties and Responsibilities: (Those that can be accommodated within an ADA Accommodation)

• Adhere to policies and procedures of The Los Angeles Film School
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards

Other Responsibilities:

• Perform other duties as assigned.

Supervisory Responsibilities:

N/A

Competencies/Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills
• Ability to relate, understand, and engage with prospective students
• Strong attention to detail and organizational skills.
• Understand and accurately apply customer service techniques
• Excellent listening and problem-solving skills
• Positive attitude and self-motivated
• Outstanding customer service skills.
• Confident presenting general information to students both live and using video software
• Comfortable in a fast-paced environment interacting with a diverse group of staff & students
• Excellent communications and listening abilities; positive team player - with a desire to make a difference

Education and/or Experience:

1. Previous experience working within Higher Education; Admissions Rep or other student facing positions.
2. Equivalent experience with Customer Service, Organization Ambassador, professional within the Entertainment Industry.
3. Bachelor's degree preferred, but will look at combination of education and experience

Certificates, Licenses, Registrations:  

N/A

Computer Skills:

1. Strong knowledge/understanding of Microsoft Office applications.
2. Knowledge of databases and/or CRM systems
3. Zoom and/or Microsoft Teams

Environmental Factors are those that are required and performed with or without accommodation.

Extended time viewing a computer screen. Extended time typing and speaking to staff and students both in person or via telephone or video software.

Physical Demands are those that are required and performed with or without accommodation.

Employees must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting or standing for extended periods of time. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds.

Emotional and Mental Demands are those that are required and performed with or without accommodation.

While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. Employees must be able to work a flexible schedule.