Financial Aid Advisor
- - Financial Aid
- Los Angeles, CA, USA
- 19.24
- Hourly
- Full Time
- Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO
Purpose: The Financial Aid Advisor is first point of FA contact with new applicants and enrolled students in completing FAFSA and Federal Loan Applications.
Essential Duties and Responsibilities:
- Assists new applicants and enrolled students in completing FAFSA and Federal Loan Applications
- Provides assistance in answering questions for new applicants/enrolled students
- Represent the financial aid department at monthly Open House events and convey advice on how to secure tuition and living expenses to students and parents
- Maintains FA new student roster for FA Management
- Makes initial Intro calls and establishes initial FA outreach
- Ensure compliance with laws, regulations, accreditation standards and professional guidelines regarding student enrollment and financial aid.
- Oversees and assists student in FA computer area
- Works with Financial Aid Counselor's in expediting of active outstanding student files
- Maintains established touch point process to ensure timely contact is made with students foor each monthly roster
- Enter all correspondence and communication with students into systems
- Comply with federal regulations as outlined in Department of Education handbook
- Offsite training as necessary to stay current on all Financial Aid issues
- Once hired must pass provided FA essentials training with 75% or better
- Applicant must not currently be or have been in default on student loans
- Able to communicate student academic progess as it pertains to financial aid
Non-Essential Duties and Responsibilities:
- Adhere to policies and procedures of The Los Angeles Film School
- Maintain strict confidentiality of company and personnel information
- Adhere to company attendance standards
Other Responsibilities: Perform other duties as assigned
Supervisory Responsibilities: None
Competencies/Knowledge/Skills/Abilities:
- Self-motivated and able to balance multiple tasks simultaneously among changing priorities and deadlines.
- Excellent verbal and written communications skills.
- Ability to effectively and positively communicate with a customer-service oriented attitude.
- Professional, upbeat, social and dependable
- Creative problem solver who works well in a team environment
- Ability to relate, understand, and engage with prospective students
- Strong attention to detail and organizational skills.
- Understand and accurately apply customer service techniques
- Outstanding customer service skills.
- Confident presenting general information to students both live and using video software
- Comfortable in a fast-paced environment interacting with a diverse group of staff & students
Education and/or Experience:
- Experience in Financial Aid industry preferred but not required
- Bachelor Degree from an accredited institution is highly recommend but not required
- Positive Attitude
- Punctual
- Ability to complete tasks by required deadlines
Certificates, Licenses, Registrations: N/A
Computer Skills:
- Knowledge of Microsoft Word, Excel, and PowerPoint (or Mac equivalent)
- Must be comfortable with navigating standard email systems, internal computer storage
Environmental Factors are those that are required and performed with or without an accommodation.
- In office work schedule Monday through Friday
Physical Demands are those that are required and performed with or without an accommodation: N/A
Emotional and Mental Demands are those that are required and performed with or without an accommodation: N/A
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