Enrollment Support Specialist

• - Enrollment
• Winter Park, FL, USA
• 18.00 - 20.00
• Hourly
• Full Time
• Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO

Purpose:

The role of an Enrollment Support Specialist is to assist Los Angeles Film School students with activation and registration processes post enrollment. Post enrollment processes include document collection and providing accurate enrollment information. This role will challenge individuals to think critically in order to provide outstanding customer service while playing a crucial role in support of admissions and financial aid staff. Enrollment Support Specialists should have a high-level understanding of admissions processes, guidelines, and regulations as well as the ability to demonstrate being a subject matter expert on activation processes. Enrollment Support Specialists will be expected to meet with leadership on a weekly basis to communicate trends, obstacles and needs of the staff.

Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

• Must take and pass an internal Financial Aid Essentials course (this will include a final exam).
• Review and accept a high volume of required paperwork and documentation, such as high school transcripts, government issued photo ID, Proof of Graduation, Enrollment Agreements, and various other forms needed to complete the activation process.
• Maintain high level of student outreach attempts and minimum standards as set by leadership.
• Audit student files daily utilizing financial aid resources (NSLDS, CPS) with a focus on assisting enrolled students in navigating activation hurdles and overcoming financial aid obstacles.
• Assist in meeting and exceeding monthly, quarterly, and annual departmental objectives.
• Ensure adequate phone coverage through schedule adherence.
• Promote and practice clear and responsive communication within the team, department, and organization.
• Facilitate cross-departmental communication for optimal workflow and superior student service.
• Refer new students and parents to appropriate resources as needed.
• Respect the privacy of students and maintain the privacy of student records and information.
• Maintain team compliance with internal Los Angeles Film School policies and external policies.

Non-Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

• Perform other duties as assigned.

Other Responsibilities:

• Must maintain their own high-speed internet connection at home.
• Perform other duties as assigned.

Supervisory Responsibilities

• N/A

Competencies | Knowledge | Skills | Abilities:

• Possess effective interpersonal skills with an ability to de-escalate matters and/or seek assistance on a difficult call.
• Ability to effectively communicate while always maintaining a high level of professionalism.
• Ability to deliver a high-level interactive customer service experience.
• Ability to proactively solve problems.
• Ability to utilize discretion and good judgment when handling confidential material.
• Ability to develop and maintain collaborative relationships within the organization.
• Creative problem-solver with flexibility to work extended hours.
• Record of positive outcomes through judgment and decision-making skills.

Education | Experience:

• Bachelor's degree preferred
• Previous Admissions experience/background preferred
• Previous customer service background preferred
• Applicant must not currently be in default on student loans

Certificates | Licenses | Registrations:

• N/A

Computer Skills:

• Strong proficiency with PC and Mac (MS Word, Outlook, Excel, PowerPoint, Keynote).
• Ability to learn new programs as required, etc.
• A laptop, headset, and secondary monitor will be provided.

Environmental Factors (are those that are required and performed with or without an accommodation):

• Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active student and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. Hearing ability, visual acuity and dexterity are also required to perform this function.

Physical Demands (are those that are required and performed with or without an accommodation):

• Must be able to lift up to 10lbs, etc.

Emotional & Mental Demands (are those that are required and performed with or without an accommodation):

• Ability to assist complex students, etc.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.