Financial Aid Advisor

• - Financial Aid
• Los Angeles, CA, USA
• 19.24
• Hourly
• Full Time
• Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO

Purpose:

The Financial Aid Advisor is first point of FA contact with new applicants and enrolled students in completing FAFSA and Federal Loan Applications.

Essential Duties and Responsibilities:

• Assists new applicants and enrolled students in completing FAFSA and Federal Loan Applications
• Provides assistance in answering questions for new applicants/enrolled students
• Represent the financial aid department at monthly Open House events and convey advice on how to secure tuition and living expenses to students and parents
• Maintains FA new student roster for FA Management
• Makes initial Intro calls and establishes initial FA outreach
• Ensure compliance with laws, regulations, accreditation standards and professional guidelines regarding student enrollment and financial aid.
• Oversees and assists student in FA computer area
• Works with Financial Aid Counselor's in expediting of active outstanding student files
• Maintains established touch point process to ensure timely contact is made with students foor each monthly roster
• Enter all correspondence and communication with students into systems
• Comply with federal regulations as outlined in Department of Education handbook
• Offsite training as necessary to stay current on all Financial Aid issues
• Once hired must pass provided FA essentials training with 75% or better
• Applicant must not currently be or have been in default on student loans
• Able to communicate student academic progess as it pertains to financial aid

Non-Essential Duties and Responsibilities:

• Adhere to policies and procedures of The Los Angeles Film School 
• Maintain strict confidentiality of company and personnel information 
• Adhere to company attendance standards

Other Responsibilities: Perform other duties as assigned

Supervisory Responsibilities: None

Competencies/Knowledge/Skills/Abilities:

• Self-motivated and able to balance multiple tasks simultaneously among changing priorities and deadlines.
• Excellent verbal and written communications skills.
• Ability to effectively and positively communicate with a customer-service oriented attitude.
• Professional, upbeat, social and dependable
• Creative problem solver who works well in a team environment
• Ability to relate, understand, and engage with prospective students 
• Strong attention to detail and organizational skills. 
• Understand and accurately apply customer service techniques 
• Outstanding customer service skills. 
• Confident presenting general information to students both live and using video software 
• Comfortable in a fast-paced environment interacting with a diverse group of staff & students 

Education and/or Experience:

• Experience in Financial Aid industry preferred but not required
• Bachelor Degree from an accredited institution is highly recommend but not required
• Positive Attitude
• Punctual
• Ability to complete tasks by required deadlines

Certificates, Licenses, Registrations:  N/A

Computer Skills:

• Knowledge of Microsoft Word, Excel, and PowerPoint (or Mac equivalent)
• Must be comfortable with navigating standard email systems, internal computer storage

Environmental Factors are those that are required and performed with or without an accommodation.

• In office work schedule Monday through Friday

Physical Demands are those that are required and performed with or without an accommodation: N/A

Emotional and Mental Demands are those that are required and performed with or without an accommodation: N/A